Call Reporting & Analytics

Data is here to stay.

Hiscall provides business tools to gain critical insights into the performance of your phone calls by identifying key performance indicators and metrics and how they directly impact your customers’ experiences.

Quite simply, data is here to stay. Gaining a better understanding of data through reporting and analysis helps your organization’s decision-making, leading to increased value and enhanced performance.

What Is the Difference Between Reporting and Analytics?

The way we look at it, reporting is a subset of analytics. You can’t have analytics without reporting, but analytics goes further than reporting.

Both tools convey essential information to help you make better business decisions, encourage business growth, make more profit, and increase value in your respective marketplace.  

Contact us to learn how Call Reporting & Analytics can help your business! (866) 740-7771

Audio & Web Conferencing

Call & Screen Recording

Call Reporting & Analytics

Contact Center Solutions


Headsets / Accessories

Hiscall Cloud Services

Hiscall Voice Connect

Hiscall Voice Standby

Interactive Voice Response


Premise-Based Phone Systems

Session Border Controllers

Unified Communications

VM → Email
Speech → Text